Booking:
A valid debit/credit card is required to secure an appointment.
A non-refundable, non-transferable retainer may be required, depending on the service.
The retainer will be applied to the service balance unless canceled in violation of the cancellation policy, in which case it will be forfeited.
Payment:
The remaining balance is due at time of service and may be paid by cash or card.
By providing my card information, I authorize Va'Lour Beauty Bar, LLC to charge the card for any applicable service fees, including late cancellations, no shows, or add-ons.
Cancellations:
A 24-hour notice is required to cancel or reschedule an appointment.
Cancellations made with less than 24-hour notice will be charged 50% of the scheduled service fee.
No-Shows:
No-call/no-shows will be charged 100% of the service fee and will require prepayment for future bookings.
Late Arrival:
There is a 10-minute grace period. After that, a $10 late fee will be applied.
After 15 minutes, appointment will be considered canceled, and 50% of the appointment cost will be charged.
Add Ons:
Add-ons requested during an appointment will be accommodated only if time permits. To help prevent going over your allotted service time and ensure all your service needs are met, please schedule all services at the time of booking.
Inclement Weather:
In the case of severe weather, Va'Lour Beauty Bar, LLC will contact clients regarding delays or closures.
If you are unable to attend due to weather, please notify us promptly to reschedule.
No extra guest:
To ensure you receive the undivided attention you deserve, only the guest receiving service should be present.
Minors receiving service must be accompanied by an adult. (Please limit 1 adult per minor)
Right to refuse service:
We reserve the right to refuse or discontinue service to anyone who displays inappropriate, unsanitary, or disruptive behavior to us completing service.
Satisfaction Guarantee:
If you are not satisfied with your service(s) results, please let us know within 2 days, and we will work to address your concerns. No refunds on any service(s) rendered.